Returns & Exchange Policy

Mitchells Plain Online Store strives to deliver goods that are reasonably suited for the purpose that they are intended to be used for, are good quality, free of defects, in working order, durable and usable for a reasonable period of time. This Returns and Exchange Policy provides the criteria and conditions of exchanging, replacing or refunding product(s) and forms part of the General Terms and Conditions of this website and Mitchells Plain Online Store (Pty) Ltd.

If the goods are found to be in contravention with these requirements, the customer can select either of the options provided that it meets the specified criteria:

1) Exchanges

Exchanges are products that are being returned for either the exact same product, the same products but a different colour/style/type or a different product(s) to the value of the product that is being returned.

  1. Return(s) need to be within 30 days of receiving the goods (Received or Collected Date)
  2. Product(s) must be in its original packaging, unused, sealed/unopened and in mint selling condition:
    1. The cost of returning and resending product(s) is on the customer
2) Replacement or Repair
  1. Product(s) can be replaced or repaired if it is:
    1. Defective within the warrantee period and/or condition,
    2. Damaged within Transit,
    3. Faulty due to a manufacturing fault or defect,
    4. Missing or incorrect Product(s) being sent.
  2. Mitchells Plain Online Store together with its suppliers and service providers will investigate the defect, damage, fault, description and incorrect items to determine if the replacement has merit
  3. Mitchells Plain Online Store will be liable for the cost of the return of the product and the return shipping of the product via:
    1. Either the same way it has been sent or an alternative cost effective delivery method.
3) Refunds or Credit

Refunds are granted upon request by the customer only if it meets the specified criteria below:

  1. Where the product does not match the description/image advertised on the website,
  2. Product(s) must be in its original packaging, unused, sealed/unopened and in mint selling condition.

Refunds granted, and meets the criteria in 3. A) and 3. B) above, will be done in full including the delivery cost and free of any penalty or administration fees within 30 days from the date of receipt of the good(s) at our Office or Warehouse.

Refunds granted, and meets the criteria 3. B) above, will be levied an administration fee of 10% of the total sale price and will not include the delivery fee if:

  1. Incorrect items were purchased,
  2. Buyers’ remorse (i.e. the sense of regret after having made a purchase),
  3. Later than 7 days from receiving the good(s).