Returns & Refunds Policy

MPOS fully aligns this Returns and Refunds Policy with that of the Consumer Protection Act of 2008. Goods being dispatched remains the responsibility of MPOS until such goods has been delivered or deemed to have been delivered by the MPOS (Please see Delivery section on Terms and Conditions page), to the consumer (i.e. the person purchasing the goods from MPOS).

In the event where the consumer would like to exercise their right to return goods, MPOS will accept your return, where the consumer –

  • has examined the goods and rejects delivery of the goods, without any reason, within 5 working days from the day the goods were delivered or deemed to have been delivered MPOS;
  • has examined the goods and rejects delivery of the goods, where the goods do not match the description of the goods advertised, within 10 working days the goods were delivered or deemed to have been delivered by MPOS;
  • agreed, with MPOS, that delivery of the goods will occur on or within a date, time and location and such date, time and location was not adhered to;
  • found that the goods, that were the subject of the transaction, failed to meet the minimum warranty or implied warranty period of the product of 6 months and were absent of the following circumstances:
    • the consumer has been expressly informed that particular goods were offered in a specific condition; and
    • has expressly agreed to accept the goods in that condition, or knowingly acted in a manner consistent with accepting the goods in that condition; or
    • the consumer subjected the goods to misuse or abuse; or
    • is part of ordinary wear and tear, having regard to the circumstances in which the goods are intended to ordinarily be used.

By purchasing at MPOS, you agree that MPOS will not accept return of goods in the following circumstances:

  • goods being damaged by the consumer after goods were delivered, whether intentional or unintentional;
  • returns requested after the “cooling-off” period of 5 working days goods were delivered or deemed to have been delivered by MPOS;
  • goods examined and rejected after 10 working days goods were delivered or deemed to have been delivered by MPOS;
  • where goods, that were the subject of the transaction, were –
    • defective and the consumer has been expressly informed that particular goods were offered in a specific condition; and has expressly agreed to accept the goods in that condition, or knowingly acted in a manner consistent with accepting the goods in that condition; or
    • subjected to misuse or abuse after delivery or deemed to have been delivered by MPOS; or
    • deemed to be defective but is part of ordinary wear and tear, having regard to the circumstances in which the goods are intended to ordinarily be used –
  • where the consumer purchased the good in the sized stated on the website and the size of the goods does not fit the consumer’s intended size or measurement;

Where goods are defective and returned, the consumer can choose between repair, exchange or refund of the defective good.

Penalties

MPOS will return any payment received by the consumer in terms of the transaction within 15 business days from receiving the goods from the consumer in terms of the transaction.

Upon return of any goods, in terms of the consumer’s right to return goods, the MPOS will proceed with the refund to the consumer the price paid for the goods, less any amount that may be charged, where applicable, such as

  • restoration costs to render the goods fit for re-stocking (i.e Packaging, washing, re-sewing etc)
  • transportation cost of returning the goods from consumer to supplier
  • cancellation, which is 10% of total value of order

Pre-orders

The consumer has a right to cancel a pre-order, before goods are dispatched for delivery, and will be charged a 10% cancellation fee resulting from administration, storage and forgone opportunity to sell, unless –

  • the consumer is unable to honour the order because of the death or hospitalisation of the person for whom, or for whose benefit the order was made

Returning goods with dignity

Where goods are being returned, it is the consumer’s responsibility to uphold the integrity of the goods being returned as any damage to the goods after being delivered to the consumer or deem to have been delivered by MPOS, will be charged a restoration fee which may include, but not limited to;

  • repackaging of goods
  • washing of goods
  • re-sewing of goods

Goods being returned should be:

  • placed neatly back into their original packaging
  • firmly placed inside a protective box or bubble wrap
  • securely wrapped in a protective box, whether provided or not provided in the delivery of the goods.

Who pays for the cost to return a product:

The consumer is liable to pay for all expenses (i.e. collection of goods from customer and/or return of goods to customer) incurred by the MPOS, for the return of goods – where

  • goods to the consumer in terms of an agreement arising out of direct marketing, and the consumer has rescinded that agreement within 5 business days the goods, that were the subject of the transaction, were delivered to the consumer or deemed to have been delivered by MPOS.

MPOS is liable to pay all expenses (i.e. collection of goods from customer and/or return of goods to customer) incurred for the return of goods, where the goods

  • goods that the consumer did not have an opportunity to examine before delivery, and the consumer has rejected delivery of those goods are not of the type and quality as agreed upon, and within 10 business days the goods, that were the subject of the transaction, were delivered to the consumer or deemed to have been delivered by MPOS
  • goods that are not for the purposes for which they are generally intended and within 10 business days the goods, that were the subject of the transaction, were delivered to the consumer or deemed to have been delivered by MPOS
  • goods, within 6 months, fail to satisfy the requirements and standards contemplated in section 55 of the Consumer Protection Act of 2008, where the consumer may choose refund, repair or exchange of the defective product.

Payments will be made via Electronic Funds Transfer into a valid account, as directed by the consumer. Such accounts need to be any of the following accounts:

  • Bank Savings Account
  • Bank Current/Cheque Account
  • Bank Transmission Account
  • Credit Card Account

MPOS has right to investigate the validity of any claims made by the consumer, in terms of their right to return goods.