By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Mitchells Plain Online Store (Pty) Ltd is a business in the Retail industry that sell general physical goods online via this website and has no physical retail store.
2) Delivery Policy
MPOS does not take responsibility for parcels that are damaged when opening parcels with a sharp object, i.e. knife or scissor. Please ensure care when opening parcels.
Where items are damaged or missing, please inform MPOS within 7 days of receiving the damaged items or non-receipt of missing item(s).
Where areas are more remote or not serviced by our courier partners, MPOS reserves the right to adjust the shipping fee accordingly.
MPOS will send tracking details to customer, and it is the customer’s responsibility to track the parcel on a regular basis.
MPOS does not offer speed services.
Where parcels delivered outside of the standard time for shipping, MPOS does not take responsibility for these delivery times as shipping times are only an estimate and no guarantees are given.
Orders are only processed once funds reflect in our account.
MPOS will ship orders only if all items are available and ready to be delivered, irrespective of urgency. Pre-order products will indicate the expected dispatch times and only once all products are available, will MPOS ship the entire order.
Where products are returned to MPOS for non-collection or non-availability at the delivery or collection address, the customer remains liable for the cost of re-sending the parcel.
Where items or parcels are stolen during transit, MPOS will reimburse the customer or re-send the parcel at no extra cost.
3) Export Restrictions
The offering on this website is available to clients with a physical delivery address within the borders of the Republic of South Africa.
4) Return & Refund Policy
Please see Refund & Exchange Policy Page for more details
Mitchells Plain Online Store (Pty Ltd) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za
6) Payment Options Accepted
Payment may be made by:
- Credit Card, Debit or Cheque Card (VISA of Master Card)
- Instant EFT via Payfast
- Bank Transfer or Direct Deposit into the Mitchells Plain Online Store (Pty) Ltd bank account, the details of which will be provided when purchasing
- Cash on Delivery (Only in Mitchells Plain or when Collecting)
7) Credit Card Acquring & Security
Credit Card transactions will be acquired for Mitchells Plain Online Store via Payfast (Pty) Ltd and Paygate (Pty) Ltd.
Payfast and Paygate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) Secure Socket Layer 1 (SSL1) respectively and no credit card details are stored on the website. Users may go to www.payfast.co.za and www.paygate.co.za to view their security certificate and security policy.
8) Customer Details
Customer details will be stored by Mitchells Plain Online Store (Pty) Ltd separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to www.payfast.co.za
9) Merchant Outlet Country & Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Mitchells Plain Online Store (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
The materials on Mitchell’s Plain Online Store (Pty) Ltd’s web site are provided “as is”. Mitchells Plain Online Store (Pty) Ltd Store makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Mitchells Plain Online Store (Pty) Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Mitchells Plain Online Store (Pty) Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Mitchell’s Plain Online Store (Pty) Ltd’s Internet site, even if Mitchells Plain Online Store (Pty) Ltd or a Mitchells Plain Online Store (Pty) Ltd authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Mitchells Plain Online Store (Pty) Ltd’s web site could include technical, typographical, or photographic errors. Mitchells Plain Online Store (Pty) Ltd does not warrant that any of the materials on its web site are accurate, complete, or current. Mitchells Plain Online Store (Pty) Ltd may make changes to the materials contained on its web site at any time without notice. Mitchells Plain Online Store (Pty) Ltd does not, however, make any commitment to update the materials.
Mitchells Plain Online Store (Pty) Ltd has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Mitchells Plain Online Store (Pty) Ltd of the site. Use of any such linked web site is at the user’s own risk.
11) Country of Domicile
This website is governed by the laws of South Africa and Mitchells Plain Online Store (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Mitchells Plain Online Store (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13) Company Information
This website is run by Mitchells Plain Online Store (Pty) Ltd based in South Africa with registration number 2016/046411/07 and Marshall Petersen, Andre Williams and Angelo Fortuin as the Directors of the company.
14) Contact Details
Please See Contact Us Page for more details