Terms and Conditions

1) Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Mitchells Plain Online Store (Pty) Ltd is a business in the Retail industry that sell general physical goods online via this website and has no physical retail store.

2) Delivery Policy

In addition to the Terms and Conditions of MPOS’s courier partners, below are the delivery terms and conditions agreed upon when purchasing goods from MPOS.

MPOS will use one or a combination of the following delivery methods for all orders placed:

  • Delivery to Door
  • Delivery via Paxi Collection
  • Delivery via South Africa Post Office
  • Delivery via Collection at the MPOS office or any agreed upon location

Delivery of all parcels remain the responsibility of MPOS until it has reached the customer’s door or the collection point. MPOS deems all parcels delivered on the earliest of any of the following events –

  • Customer or any authorised person accepts and/or signs for the parcel or package
  • Collection at Office: 5 working days after collection was ready
  • Paxi Collection: 5 working days after collection was ready
  • SA Post Office: 5 working days after collection was ready
  • To Door: 5 working days after first time for delivery was made

MPOS charges a delivery fee, which is based on or any combination of –

  • the 4-digit numerical area code (Postal or Physical)
  • actual weight of the goods ordered
  • volumetric weight of the goods ordered (Combination of Height, Weight, Length and Base factor)

All parcels below the retail value of R50 000 are insured, without any additional cost to the consumer. Parcels above R50 000 will not be shipped and instead will need to be collected from physical address of MPOS.

MPOS will not be held liable for –

  • damages to goods after goods were delivered or deemed to have been delivered by MPOS,
  • for costs of returning parcels, packages or goods due, but not limited, to
    • non-collection of parcels at collection points
    • failed delivery attempt(s)
  • loss, damage or theft when parcels are accepted, signed, collected or requested to be delivered to persons other than on the delivery address or whom it is intended for.
  • delivery of parcels, packages or goods due to incorrect delivery information entered or supplied by the consumer

In the event where areas are not covered by MPOS’s courier partners, the consumer will be made aware of alternative delivery options and/or amounts. If the consumer rejects any the alternative methods and/or amounts, the consumer has the right to request a full refund without any penalty imposed.

MPOS will send tracking details to customer, and it is the customer’s responsibility to track the parcel on a regular basis.

All MPOS orders are only processed once funds reflect in our account.

MPOS will ship orders only if all items are available and ready to be delivered, irrespective of urgency. Pre-order products will indicate the expected dispatch times and only once all products are available, will MPOS ship the entire order.

Where areas are more remote or not serviced by our courier partners, MPOS reserves the right to adjust the shipping fee accordingly.

3) Export Restrictions

The offering on this website is available to clients with a physical delivery address within the borders of the Republic of South Africa.

4) Return & Refund Policy

Please see Refund & Exchange Policy Page for more details

5) Customer Privacy Policy

Mitchells Plain Online Store (Pty Ltd) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za

6) Payment Terms

In addition to the Terms and Conditions of MPOS’s payment and transaction partners, below are the payment terms and conditions agreed upon when purchasing goods from MPOS.

Any payment made into MPOS’s bank account or any account held by its payment partners, the consumer accepts that the consumer has read, understood and accepted –

  • the date and time of the quotation, invoice or order
  • the billing address of the quotation, invoice or order
  • the delivery address of the quotation, invoice or order
  • the payment method and any transaction charge(s) related to the agreed upon payment method
  • the order and invoice number
  • that the goods are stated correctly and its relating quantities at the agreed upon price
  • the delivery method and its associated cost as displayed on the quotation, invoice or order
  • has read and accepted the instructions of MPOS and its payment and transaction partners to conduct a successful payment
  • the terms and conditions of MPOS

MPOS does not accept or will never request any personal details that pertain to transacting on behalf of the consumer (i.e. credit card or personal banking details). Supplying such details are at the expense of the consumer and/or person whom the details belong to.

Payment made are to be made in South African Rand (ZAR), free of any currency exchange and duties.

MPOS allows consumers to pay via, with the associated charges levied onto the consumer, –

Payment Method Cost of Method
Cash on Delivery Free
Electronic Funds Transfer (EFT) Free
Cash Deposit at ATM Free
Cash Deposit at Branch R50.00
Credit/Cheque Card 5% of total order value
Debit Card 5% of total order value
SCode 5% of total order value
MasterPass 5% of total order value
Mobicred 5% of total order value
Instant EFT 5% of total order value

7) Credit Card Acquring & Security

Credit Card transactions will be acquired for Mitchells Plain Online Store via Payfast (Pty) Ltd and Paygate (Pty) Ltd.

Payfast and Paygate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) Secure Socket Layer 1 (SSL1) respectively and no credit card details are stored on the website. Users may go to www.payfast.co.za and www.paygate.co.za to view their security certificate and security policy.

8) Customer Details

Customer details will be stored by Mitchells Plain Online Store (Pty) Ltd separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to www.payfast.co.za

9) Merchant Outlet Country & Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10) Responsibility

Mitchells Plain Online Store (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

The materials on Mitchell’s Plain Online Store (Pty) Ltd’s web site are provided “as is”. Mitchells Plain Online Store (Pty) Ltd Store makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Mitchells Plain Online Store (Pty) Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

In no event shall Mitchells Plain Online Store (Pty) Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Mitchell’s Plain Online Store (Pty) Ltd’s Internet site, even if Mitchells Plain Online Store (Pty) Ltd or a Mitchells Plain Online Store (Pty) Ltd authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

The materials appearing on Mitchells Plain Online Store (Pty) Ltd’s web site could include technical, typographical, or photographic errors. Mitchells Plain Online Store (Pty) Ltd does not warrant that any of the materials on its web site are accurate, complete, or current. Mitchells Plain Online Store (Pty) Ltd may make changes to the materials contained on its web site at any time without notice. Mitchells Plain Online Store (Pty) Ltd does not, however, make any commitment to update the materials.

Mitchells Plain Online Store (Pty) Ltd has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Mitchells Plain Online Store (Pty) Ltd of the site. Use of any such linked web site is at the user’s own risk.

Mitchells Plain Online Store (Pty) Ltd may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

11) Country of Domicile

This website is governed by the laws of South Africa and Mitchells Plain Online Store (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12) Variation

Mitchells Plain Online Store (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13) Company Information

This website is run by Mitchells Plain Online Store (Pty) Ltd based in South Africa with registration number 2016/046411/07 and Marshall Petersen, Andre Williams and Angelo Fortuin as the Directors of the company.

14) Contact Details

Please See Contact Us Page for more details